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Delivery Policy
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At Ruhma Jewels, we strive to deliver your jewelry safely, securely, and on time.
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<h2 style="color:#F1D7B7;">1. Delivery Coverage</h2>
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Ruhma Jewels offers delivery across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and all major cities. We also provide worldwide shipping to selected international destinations.
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<h2 style="color:#F1D7B7;margin-top:35px;">2. Processing Time</h2>
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Orders are typically processed within 1–3 business days after order confirmation. During sale periods, holidays, or peak seasons, processing times may be slightly extended.
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<h2 style="color:#F1D7B7;margin-top:35px;">3. Delivery Time</h2>
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Estimated delivery times are:
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<li>Karachi: 1–3 business days</li>
<li>Major Cities: 2–5 business days</li>
<li>Remote Areas: 3–7 business days</li>
<li>International Orders: 7–21 business days (depending on destination)</li>
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Delivery times are estimates and may vary due to courier operations, weather conditions, customs clearance, or other unforeseen circumstances.
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<h2 style="color:#F1D7B7;margin-top:35px;">4. Shipping Charges</h2>
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Shipping charges, if applicable, will be displayed during checkout. Promotional free shipping offers may be available from time to time and are subject to specific terms.
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<h2 style="color:#F1D7B7;margin-top:35px;">5. Order Tracking</h2>
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Once your order has been dispatched, tracking details may be provided via email, SMS, or WhatsApp, allowing you to monitor the progress of your shipment.
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<h2 style="color:#F1D7B7;margin-top:35px;">6. Delivery Attempts</h2>
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Customers are responsible for providing accurate shipping information. If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept delivery, additional shipping charges may apply.
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<h2 style="color:#F1D7B7;margin-top:35px;">7. International Shipments</h2>
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International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are not included in the product or shipping price unless otherwise stated.
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<h2 style="color:#F1D7B7;margin-top:35px;">8. Delayed or Lost Shipments</h2>
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While we work closely with trusted courier partners, Ruhma Jewels cannot guarantee delivery dates. In the event of significant delays or lost shipments, our team will assist in coordinating with the courier service to resolve the issue.
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<h2 style="color:#F1D7B7;margin-top:35px;">9. Damaged Packages</h2>
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If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photographs of the package and product so that we can investigate and assist you appropriately.
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<h2 style="color:#F1D7B7;margin-top:35px;">10. Contact Us</h2>
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For delivery-related inquiries, order updates, or shipping assistance, please contact Ruhma Jewels through our Contact Us page or customer support channels.
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RUHMA JEWELS
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Traditional Beauty. Modern Elegance.
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