Frequently Asked Questions
Find answers to common questions about orders, delivery, exchanges, payments, and our jewelry collections.
What type of jewelry does Ruhma Jewels offer?
Ruhma Jewels offers premium artificial jewelry including bridal sets, choker sets, mala sets, earrings, rings, bangles, necklaces, zircon jewelry, Turkish jewelry, stainless steel jewelry, and traditional South Asian bridal accessories.
Do you deliver all over Pakistan?
Yes. We deliver across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and all other cities in Pakistan.
Do you offer international shipping?
Yes. We provide worldwide shipping to selected international destinations. Delivery times may vary depending on the destination country.
How long does delivery take?
Most orders are delivered within 2–5 business days across Pakistan. Delivery times may vary for remote areas and international orders.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on the delivery location and order value. Available payment methods are shown during checkout.
Can I exchange my order?
Yes. Eligible items may be exchanged within 7 days of receiving your order, provided they are unused and returned in their original condition and packaging.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and provide a suitable resolution.
How can I care for my artificial jewelry?
Store jewelry in a dry place, avoid direct contact with water, perfumes, and chemicals, and keep pieces in separate pouches to maintain their shine and finish.
Do you offer wholesale or bulk orders?
Yes. Selected designs are available for wholesale and bulk purchases. Please contact us for pricing and availability.
How can I contact Ruhma Jewels?
You can reach us through our Contact Us page, WhatsApp, Instagram, Facebook, or other official customer support channels.
RUHMA JEWELS
Traditional Beauty. Modern Elegance.