Return & Exchange Policy

Your satisfaction is important to us. Please review our Return & Exchange Policy before placing an order.

1. Exchange Eligibility

We offer exchanges for eligible products within 7 days of receiving your order. To qualify for an exchange, items must be unused, unworn, in their original condition, and returned with all original packaging.

2. Return Eligibility

Returns are accepted only if the product received is damaged, defective, incorrect, or significantly different from the item ordered. Requests must be submitted within 48 hours of delivery.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Items purchased during clearance or final sale promotions
  • Customized or specially ordered products
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Items returned without original packaging or accessories

4. Exchange Process

To request an exchange, contact our customer support team with your order number and details of the item you wish to exchange. Once approved, instructions for returning the item will be provided.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the claim and arrange a replacement or suitable resolution.

6. Shipping Costs

Customers may be responsible for return shipping charges unless the return is due to an error on our part, such as receiving a damaged or incorrect product.

7. Refunds

Refunds are generally not offered. In exceptional cases where a refund is approved, it will be processed through the original payment method or another mutually agreed method.

8. Inspection & Approval

All returned items are subject to inspection upon receipt. Ruhma Jewels reserves the right to refuse exchanges or returns that do not meet the conditions outlined in this policy.

9. Contact Us

For return or exchange requests, please contact our customer support team through our Contact Us page, WhatsApp, or official social media channels.

RUHMA JEWELS

Traditional Beauty. Modern Elegance.